Find quick answers to common questions about our services and products.
You can open a new account online in just a few minutes, visit any of our branches, or call our customer service. You'll need to provide personal information, Social Security number, and government-issued ID.
Our basic checking account has no minimum balance requirement. Premium accounts may require minimum balances ranging from $1,500 to $10,000 depending on the account type and benefits.
Call our 24/7 emergency line at 1-800-123-4567 immediately. We'll cancel your current card and expedite a replacement to you. You can also report it through our mobile app or online banking.
Most of our premium credit cards have no foreign transaction fees. Standard cards may charge 3% of the transaction amount. Check your cardholder agreement for specific details about your card.
Typically, you'll need: proof of income (pay stubs, W-2s), tax returns, bank statements, employment verification, identification, and information about your debts and assets. Our loan officers can provide a complete checklist.
Personal loans are typically approved within 1-2 business days. Mortgage approvals can take 30-45 days depending on documentation and property appraisal. Auto loans are often approved within hours.
Yes, our mobile banking uses bank-level encryption, multi-factor authentication, and biometric login options. We also offer real-time fraud monitoring and zero-liability protection for unauthorized transactions.
Zelle® is built into our mobile and online banking. Simply navigate to the transfer section, select "Send Money with Zelle®", and follow the prompts to enroll your email or mobile number. Transfers are typically instant.
Contact us immediately at 1-800-123-4567. Change your online banking passwords, monitor your accounts closely, and review your recent transactions. We have 24/7 fraud monitoring, but prompt reporting is crucial.
We use advanced encryption, secure servers, regular security audits, and comply with all financial privacy regulations. We never share your personal information with third parties for marketing purposes without your consent.
Can't find what you're looking for? Our customer service team is ready to help.